ONLINE RETURNS POLICY
We understand that online shopping for fashion items can be tricky, before your purchase, you are unable to try the size, see the colour and feel the fabric, our return service allows exchange or refund, however, the following conditions must be met:
Original tags are attached, item is unworn, unwashed, in it’s original condition within specified time frame.
Return for exchange, credit or refund:
If you are not happy with your purchase – for it’s size, colour, or style etc, you can send email to firstname.lastname@example.org to notify us within 3 days to request exchange or apply for a credit, we need to receive the goods within 7 days after we approve the return. Any return courier fees will be at your own cost, We recommend that you use courier with tracking service, as we are not responsible for lost items in transit.
Post all return to
274 Gloucester St.,
Exchange or credit note: If we don’t have the product you require at the time, or you can’t find any suitable product for exchange, we will issue you a credit which you can spend later in our online store.
Refund: after we receive the returned product, we will process the refund back onto your original form of payment less postage of $8.00 for NZ orders or $15.00 for Australian orders. If you prefer we can provide a store credit in which case the postage is not deducted.
Faulty item: If the product you received is faulty, please contact us first explain the fault, we will either repair, replace or provide refund under the Consumer Guarantees Act 1993
Return Sale items: you will need to notify us in 2 days of receive the item, after we have approved your return, we will need to receive it in 3 days which means you will need to post it to us straight away, please note, the time frame for sales items return is strict. Only exchange or credit note will be offered for any sales items.
- Item is not in it’s original condition or packaging
- Gift cards
- Under garments, socks, earrings
- Item returned without prior approvals, we will send the garment back to you, any further courier fees will be charged and deducted from any refund if any.