Return Policy
Online Returns Policy
We understand that shopping for fashion items online can be challenging. To ensure a smooth return process, please adhere to the following conditions:
- The item must have original tags attached.
- The item must be unworn, unwashed, and in its original condition.
- The return must be initiated within the specified time frame.
Return for Exchange, Credit, or Refund
If you are dissatisfied with your purchase, please email us at dandanfashions@gmail.com within 3 days of receiving your item to request an exchange or credit. We must receive the returned goods within 7 days after we approve the return. Return shipping costs are your responsibility, and we recommend using a courier with tracking as we are not liable for lost items in transit.
All online returns will receive an Online Credit via Gift Card by default after we receive and inspect the garment, provided the return falls within the specified time frame.
Exchange
If we do not have the product you need or if you cannot find a suitable replacement, we will issue a credit note/Gift Card after inspecting the returned item. This credit can be used for future purchases in our online store. Returns for purchases made with Afterpay will be offered a online credit only. Pleae note we do not hold item for exchange.
Refund
Refunds are available by request only (excluding purchases made with Afterpay, and sale or discounted items). You must email us and receive approval before sending the item(s) back. Once we receive and inspect the returned item, we will process a refund to your original payment method, less postage fees of $9.00 for non-rural NZ, $12.00 for rural NZ, and $20.00 for Australian orders.
Faulty Items
If you receive a faulty product, please email us with a description and a clear photo of the fault. We will either repair, replace, or provide a refund in accordance with the Consumer Guarantees Act 1993.
Sale Items
For sale items, notify us within 2 days of receipt to request a return. After approval, we must receive the item within 3 days. Please note that the return timeframe for sale items is strict. Only an exchange or credit note will be offered for sale items.
Non-Returnable Items
The following items cannot be returned:
- Items not in their original condition or packaging
- Items with marks, fluff, or animal hair
- Gift cards
- Undergarments, socks, earrings, face masks
- Items returned without prior approval
Items returned without prior approval will be sent back to you. Any additional courier fees will be charged and deducted from any potential refund.
Return Address
Please send all returns to:
Dandan Fashions
274 Gloucester St.,
Taradale, Napier 4112
Attn: Returns
Local Customers Purchasing Online
In addition to the policy stated above, local customers who purchase online may choose to drop off the returning item at one of our physical stores and receive an in-store credit instead of an Online Credit. Please note that our online store operates separately from our physical stores, and our in-store staff can only process in-store credits or exchanges.